Hi! My name is Michael Hong.

I am a big tech nerd and an avid sports fan specifically of the Northwest. Prior to UX, I worked in the food and health industry for 10 years.  While working with various customers and patients, I encountered many challenges and situations that I was tasked to handle. Being a kinesthetic learner, I dove into my projects knowing that I’ll come out of it with new knowledge and experience. With new experiences, there were many times I thought to myself, “Wish this product would work differently”. 

My next question was, how can I make my ideas into a usable product. With research and speaking with my peers, I found out the term UX/Product Design. With thorough research, I learned that I could help users like me to experience products the way its meant to be, fluid and concise. With many years of customer service, I acquired emotional intelligence and the ability to empathize with a large spectrum of different personalities. I want to use these skills and the skills of a designer to service a usable product.